WKKGZ (Netherlands)

LAW ON QUALITY COMPLAINTS DISPUTES IN THE DUTCH HEALTH INDUSTRY (WKKGZ)
General
Up from January 1, 2016 the WKKGZ is in applicable in the Netherlands.
WKKGZ stands for 'Wet Kwaliteit Klachten Geschillen Zorg',
meaning: Law on Quality, Complaints and Disputes in the Dutch Health Industry.
Up from January 1, 2017 all complaints and dispute settlement procedures must be handled in accordance with the WKKGZ.
The WKKGZ does not apply to all IHR practitioners.
If not applicable, IHR Register handles complaints against the regular IHR rules and procedures.
WKKGZ: applicable yes of no? Find out yourself!
(1) Hypnotherapists and hypnosis-coaches have to comply with the WKKGZ.
(2) The WKKGZ is applicable to IHR practitioners (1) based in the Netherlands or (2) not based in the Netherlands, however, providing services / sessions in the Netherlands.
(3) If a Dutch based IHR practitioner provides the services / sessions outside the Netherlands, the WKKGZ is applicable, unless the IHR practitioner did exclude the Dutch law (including the WKKGZ) and declared a non-Dutch-law applicable.
(4) If a Dutch client requests outside the Netherlands a service / session with a non-Dutch-based IHR practitioner, the WKKGZ is not applicable, unless the client and the IHR practitioner did agree on this on an additional, voluntary basis only.
WKKGZ and refunds by health insurance companies
The WKKGZ has no clauses on refunds by health insurance companies. The fact an IHR practitioner complies with the WKKGZ is therefor not a guarantee for any refund made or granted by any health insurance company.
WKKGZ procedure
The client must file an official written complaint with Global Network Group | IHR Register.
Phase 1
IHR Register informs the client, information will supplied on rights, procedures and assistance. IHR Register investigates whether the complaint is inadmissible or not and rules on this. Together with the client and the IHR practitioner we do our utmost to realize an amicable settlement.
Phase 2
If an amicable settlement is not possible, a complaint committee will be asked to reach a binding arbitration verdict. Before starting the arbitration procedure, the committee decides whether the complaint is inadmissible of not and rules on this.
Costs
If the WKKGZ applies: costs will be invoiced. Check the GNG rules WKKGZ complaints for fees and costs.
Important
IHR hypnotherapists and hypnosis-coaches comply with the IHR code of conduct and procedure requirements, meaning that a formal intake procedure is compulsory, the client must sign a permission declaration and no guarantees will be given with regard to the ooutcome and result of the service or session. The WKKGZ is not applicable to all IHR practitioners. All these aspects effects the ruling on inadmissible or not.